Policies

Ways to Purchase:

On-Line  (QUICKEST AND EASIEST METHOD)
Antique Jewelry Exchange uses a secure on-line server. When you are ready to check-out you will be Prompted to fill out an order form. All information is safely encrypted and processed. It’s a quick and Simple step that should take no more than a moment or two. You will receive a confirmation email shortly after Your order is received and processed.

Mail order or credit card:
If you prefer to pay by Check, Money Order, or don’t want to use our secure server, email us your order. Your order will be confirmed via email or phone within 24 hours. We will put a 48-hour hold on your item(s) for payment arrangements to be made. Payments must be received within 7 days of initial order, or item will be returned to inventory.

Phone Orders:
Local: 520-881-6525
Toll Free: 1-800-809-4190

Methods of Payment
We accept the following:

All payments must be made in US funds only.

Orders paid by check will be held until funds have been cleared through the bank.

Privacy Policy
We do not divulge any confidential personal information about our customers. Any information given to us is held in the utmost of confidence.

Item Availability
All items are subject to prior sale.

Shipping Charges
Shipping and handling charges are not included in the pricing. Items are normally shipped via Priority Insured Mail, Registered Mail, UPS Express Overnight, or 2nd Day unless other arrangements are made. All items are insured when shipped.

Arizona residents are required by law to add 8.1% sales tax, or provide a resale certificate.

Refunds
The vast majority of our customers are delighted with their jewelry purchases, however, should you Decide to return your purchase for any reason, we will cheerfully issue you a full refund minus shipping charges, if all of the following conditions are met.

 ~You must notify us by email with 24 hours of receipt of item(s).

 ~Return must be postmarked no later than 3 days after notification of intent to return, using same or similar shipping method, insuring for full purchase value.

 ~Item must be returned in the same original condition as received with no alterations or damage.

A full refund/credit will be issued within 7 days of receipt of the item.

Mail returns to:
Antique Jewelry Exchange 4854 E. Speedway Blvd Tucson, AZ 85712

OPTIONAL SERVICES
We also offer the following services:
    Ring Sizing
    Purchasing of Jewelry Estates
    Consignments Welcome
    Expert Repairs
    Appraisals